Last updated: 29 July 2026
The Schedvia platform at schedvia.com (the "Service") is operated by Schedvia ("Schedvia", "we", "us", "our"), based in New South Wales, Australia. These Terms of Service are a binding agreement between Schedvia and the business that registers an account ("you"). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you don't agree, don't use the Service. You must be at least 18 years old and authorised to act for the business you register.
Schedvia lets businesses publish a website and booking page, manage services, staff, availability, bookings, products and invoices, take card payments from their customers, and send booking notifications by email and SMS. Features available depend on your plan. We may improve, change, or retire individual features over time.
You're responsible for the accuracy of the information you provide, for keeping your login credentials secure, and for all activity under your account. Keep your contact email current — it's how we reach you about your account, your bookings, and these Terms.
Schedvia offers Free, Pro and Business plans. The Free plan has no monthly fee and a 7% platform transaction fee per booking and order. Pro and Business are monthly subscriptions (billed in USD via Stripe) with reduced transaction fees (5% per sale on Pro; 2.9% + US$0.30 per sale on Business), as shown on our pricing page. Card processing costs are included in the transaction fee — there is nothing on top. An optional SMS add-on is available on the Free plan for US$14 per month.
Transaction fees are deducted automatically from each payment before payout to your connected Stripe account. If you refund a customer, the payment is returned to them but the platform transaction fee on that sale is not refunded to you — the processing cost of the original charge has already been incurred. Minimum transaction amounts may apply to online payments. Subscriptions renew automatically each month until cancelled; you can cancel anytime, cancellation takes effect at the end of the current billing period, and your account then continues on the Free plan. Fees and rates may change with reasonable notice.
Payments from your customers are processed by Stripe and paid to your own connected Stripe account, minus the platform transaction fee. Your use of Stripe is subject to the Stripe Connected Account Agreement and Stripe's terms. You are the merchant of record for your customers' transactions: Schedvia is not a party to the agreement between you and your customers and is not responsible for the services you provide or fail to provide. Chargebacks, payment disputes, and any associated processor fees relating to your sales are your responsibility. You are responsible for your own tax obligations, including GST where applicable.
Every booking made through the Service is a contract between you and your customer. You're responsible for honouring confirmed bookings, for the cancellation and refund policy you configure (which is shown to your customers), and for complying with the Australian Consumer Law and any other consumer protection laws that apply to your business. Refunds to your customers should be issued through the Service so records stay accurate.
You agree not to use the Service for anything unlawful, misleading, or harmful; not to take payment for goods or services you don't intend to provide; not to infringe others' rights; and not to probe, disrupt, reverse-engineer, or gain unauthorised access to the Service. When you contact customers by email or SMS through the Service, you must comply with the Spam Act 2003 (Cth) and equivalent laws — marketing messages only ever to people who have opted in, with working unsubscribe.
You retain ownership of the content you upload (names, photos, descriptions, branding) and you grant us a licence to host, display, and transmit it as needed to operate the Service. You warrant that you have the rights to everything you upload. You control the customer data you collect through the Service and are responsible for handling it lawfully. Our own handling of personal information is described in the Privacy Policy.
The Service — its software, design, templates, and branding — belongs to Schedvia. These Terms don't give you any rights in it beyond using the Service while your account is active. Website templates are provided for use with your Schedvia site.
The Service relies on third parties including Stripe (payments), email and SMS delivery providers, and hosting and content-delivery infrastructure. Your use may be subject to their terms, and we aren't responsible for their availability or actions.
The Service is provided "as is" and "as available". We work to keep it fast and reliable (including daily off-site backups), but we don't warrant that it will be uninterrupted or error-free, and we may suspend the Service for maintenance. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee or right you have under the Australian Consumer Law that cannot lawfully be excluded.
To the maximum extent permitted by law: (a) Schedvia is not liable for indirect, incidental, special, or consequential loss, or for lost profits, revenue, data, or bookings; (b) our total liability for all claims relating to the Service is limited to the greater of the amount you paid us in the three months before the claim and AU$100; and (c) where liability under a non-excludable guarantee can be limited, it is limited to re-supplying the relevant services or paying the cost of having them re-supplied.
You indemnify Schedvia against claims, losses, and costs arising from the services you sell, your content, your handling of customer data, or your breach of these Terms — except to the extent we caused the loss.
You may close your account at any time from Settings. We may suspend or terminate access if you breach these Terms, create risk or legal exposure for us or others, or your account is used fraudulently. After closure we retain your data for a short wind-down period so you can request an export, then delete it in line with the Privacy Policy (keeping only what the law requires us to keep).
We may update these Terms from time to time. If we make material changes we'll take reasonable steps to notify you, such as email or an in-app notice. Continued use after changes take effect means you accept the updated Terms.
These Terms are governed by the laws of New South Wales, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of New South Wales.
Questions about these Terms? Email support@schedvia.com.