Frequently asked questions

Schedvia gives your service business three things in one place: a professional website, an online booking system, and a storefront to sell products, with payments, invoices and reminders built in.

Yes. The Free plan has no monthly fee. You only pay a transaction fee on each payment taken through Schedvia — bookings, shop orders and invoice payments — and you can upgrade later to reduce that fee.

It depends on your plan: 5% per sale on Free, 3% on Pro, and 1.2% on Business. That is Schedvia’s fee, and it applies to bookings, shop orders and invoice payments alike — calculated on the price of your services and goods, so shipping charges on shop orders carry no Schedvia fee. Card payments are processed by Stripe into your own Stripe account, and Stripe’s processing fee is charged there at their standard rates. Paid plans lower our fee and include monthly text message credit. All prices are in US dollars; full details are in our pricing section.

Payments are handled by Stripe, the payment provider used by millions of businesses. Customers pay by card, the charge is made on your own Stripe account, and the money lands in your bank on Stripe's normal payout schedule. Two things come off it: Schedvia's transaction fee (the percentage for your plan), and Stripe's own processing fee at their standard rates for your country. You connect Stripe from your dashboard, and Stripe guides you through verifying your business details.

No. Customers can view your services, pick a time, enter their details and pay in minutes. No sign-up required.

Yes. Add it in Settings and we'll show you the exact records to create at your domain provider, then check them for you and issue the secure certificate automatically. Your website, booking page and shop then run on your own address. Until you connect one, everything already works at your Schedvia web address, which you choose when you sign up.

Absolutely. The built-in online store lets you sell products alongside your services, with cart, checkout, shipping or pickup, and stock tracking included.

Yes. Email confirmations, reminders and receipts are sent automatically to your customers and staff, free and unlimited. Text reminders are also available: Pro and Business include US$10 of text credit each month, and the Free plan can add texting for US$14/month with the same monthly credit. Your per text rate is shown in your dashboard before you turn texting on, and you can top up anytime if you send more. If credit ever runs out, reminders keep going by email.

Yes. Paid plans can be cancelled whenever you like. Cancellation takes effect at the end of your current billing period, and you keep Free-plan access afterwards.

Schedvia currently supports businesses in 36 countries through Stripe, our payment provider, across Oceania, North America, Europe, the Middle East and Asia. Pick your country at signup: if we cannot support it yet, we will tell you before an account is created, and you can leave your email for when that changes.

You do. You control the customer data you collect through Schedvia. How we handle personal data is described in our Privacy Policy.

Reach out any time through our contact page. Once you're signed in, there's also a Support section right inside your dashboard.